When patients don’t pay, it puts your practice revenue cycle into disarray and can be harmful to your business. As the medical billing collections become more of a burden in America, this problem is only going to get worse, so here we explore how you can enhance your medical billing systems to improve your collections.
Train Your Staff
Medical billing collections start at the front desk, so make sure your staff is trained to get cash before the patient sees you. You can help this by putting signs in the waiting room explaining the payment policy.
One of the major reasons that people aren’t able to pay a medical bill is that they weren’t expecting it. If you are upfront about costs, then the patient will be more likely to pay up.
Clean Up Processes
Cleaning up your medical billing processes is also important. If you forget to charge someone or undercharge them, then you will find it much harder to get the rest of the cash. All chargeable actions should be recorded and billed straight away to avoid any confusion or delays.
Make Payments Easy
Making your medical bill collections easy to pay is very important. You should provide different options to pay and should give your patients every opportunity to meet these requirements without any hassle. Remember that the patients may be unwell and may struggle to get out to post a check.
Being persistent and ensuring that you are always present in the mind of the payee is important. You cannot let them forget about the bill until they have paid. Making contact once a week or more often will often be enough to ensure that patients pay up. If you go quiet, then they will think that they have gotten away with it and won’t prioritize repayment.
Use Medical Billing Management
The best solution to medical billing collections is to use a medical billing management supplier like Advanced Reimbursement Solutions to handle it all. By using a professional and dedicated team to handle all of your medical billing collections and HRA insurance claims, you can free up time and effort in your practice. In the long-run, this means you can offer a better medical service and make more money, too! Contact us today at our office in Wilmington or Phoenix to get started!